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Frequently Asked Questions
Guests under the age of 18 must be accompanied by a PARENT or GUARDIAN at all times, and when having services, Parent or Guardian must be in the treatment room throughout the entirety of the service. We offer massage and body services to guests ages 10 and up. Guests 12 and up can also have facial treatments.
There is no age limit for Halotherapy sessions, however, guests with children under the age of 10 for the salt cave will need to book a family session.
We do not charge gratuity automatically for spa services and is up to the discretion of the guest. Cash is encouraged, but gratuities can also be charged to a credit card at the time of checkout.
Pomona Salt Cave and Spa accepts all major credit and debit cards, cash and personal checks.
Be aware that there is an automatic 3.5% card fee added on to all credit and debit transactions at checkout, so cash is strongly encouraged for extra savings.
Guests who have high blood pressure, heart conditions, or any other medical complications are advised to consult with your physician prior to reserving any spa appointments. Please make your service provider aware of any medical conditions, allergies to foods, nuts, scents, products, etc., recent injuries and surgeries.
Guests who are pregnant must be at least 14 weeks along for most massage and body services. Prenatal services and packages have been carefully designed for the comfort of mom and baby.
It is always advisable to consult with your physician prior to booking your spa service.
To ensure the best selection of spa services and availability, we strongly recommend making your appointments as far in advance as possible. Same day appointments and walk-ins are not guaranteed.
We value your business and appreciate your cooperation with our cancellation guidelines. If you must cancel your appointment, we do require 24 hours’ notice to avoid being charged in full for the services. No Show’s will be charged the full cost of the services.
Groups and Packages require 72 hours’ notice to avoid incurring the full cost of the services.
7 days notice is required for cancellation of Lodging accommodations, or deposit is forfeit. Guests who cancel within 7 days of check-in will be charged in full.
There is a $25 reschedule fee PER SERVICE for same-day rescheduling.
Pomona Salt Cave and Spa, as well as the Garden Cafe, is open 6 days a week. We are CLOSED on WEDNESDAYS.
SPA:
Sun. Mon. Tues. & Thurs.: 11:00am - 5:00pm
Fri. & Sat.: 10:00am - 6:00pm
CAFE:
Sun. & Thurs.: 11:00am - 4:00pm
Mon. & Tues.: 11:00am - 3:00pm
Fri. & Sat.: 10:00am - 5:00pm
Holiday Closures: New Year’s Day, Easter Sunday, July 4th, Thanksgiving Day, and Christmas Day
Handicap parking is available in both the upper and lower parking lots.
Parking spaces for Lodging is limited; please alert Reception to any parking needs when booking the lodge.
We ask that guests arrive at least 15 minutes early to their appointments for the check-in process. If you have not filled out your consultation forms prior to your appointment, we then ask you arrive 30 minutes early to allow for completion of those forms. This will ensure you do not miss any of your appointment time.
For the comfort of those around you, we ask that you use hushed tones in all common areas of the Salt Cave and in the Spa. We are a family-friendly spa and ask that language be kept appropriate at all times.
Complimentary Wi-fi is available in our Garden Cafe and in the Pomona building, however, phones must be on silent for the comfort of guests in service.
Absolutely no cell-phones, tablets, or other electronic devices are to be in use while in the Salt Cave. Photos may be taken at the end of the service.
Halotherapy FAQ
Halotherapy, or salt therapy, is a natural treatment that takes place in salt rooms or caves, and involves breathing in micron-sized salt particles in the air. The Salt Cave is rich in negative ions, creating a microclimate.
A halo-generator pushes micron-sized salt particles through the air, which moves through the upper respiratory system and helps with inflammation when inhaled.
In our Salt Cave you’ll be relaxing in zero-gravity chairs while the salt is moving through the air. Ambient, soft music will lull you into a state of relaxation and peace. We strongly encourage taking deep breaths throughout the service for the full anti-inflammatory effects of the salt.
Our Halotherapy sessions take place on the hour, every hour, and are 45 minutes long.
As the salt enters the upper respiratory system, coughing could occur. Snoring is also a common occurrence during the session.
There is no special attire for the salt cave. You’ll wear your regular clothes. Solid white socks are required to enter the cave. Blankets are also provided for your comfort, however, you are welcome to bring your own if you prefer.
Halotherapy has been shown to alleviate the symptoms of upper respiratory conditions, allergies, immune disorders, skin conditions, etc. For more information on the health benefits and for in-depth research, please visit the Salt Therapy Association’s website linked below.
Halotherapy sessions are 45 minutes long. For mild to moderate respiratory conditions, 10-12 sessions are recommended. For best results the sessions should be 4-5 times per week. One a week for maintenance.
Having solid white socks prevents any artificial dyes from degrading the salt bed. There are 18,000 pounds of Himalayan Salt from floor-to-ceiling inside the cave.
